ZODIAC GROUP AUSTRALIA Pty Ltd ("Zodiac")
We at Zodiac are committed to the protection of personal
information. We are also bound to comply with the National Privacy
Principles under the Privacy Act, 1988 (Cth) relating to personal
information.
We collect personal information about our customers, such as their
names, addresses, telephone numbers, email addresses and credit card
and eftpos where this information is necessary for us to carry out our
business activities. Specifically, this means that we gather personal
information to enable us to:
- contact customers from time to obtain assessment of
product performance and quality supply our products to customers,
including contacting customers following purchase to ensure that the
product is working.
- inform our customers via direct
marketing about developments in our business including new lines of
product and up-coming promotions. We may use service providers (such as
graphic designers, printers and posting services) to assist us with
this. Recipients of our mailouts may notify us should they wish to
discontinue receipt at any time.
- access customers details quickly by Customer Care personnel for warranty or product performance issues
We collect personal information directly from the individual
concerned where ever practicable. Where information is not obtained
directly from the individual, we obtain personal information in
accordance with law We also collect personal information from
individual users of our website www.zodiac.com.au.
When you view our website, we may store some information on your
computer. This information will be in the form of a 'Cookie" and will
help us in several ways. For example, Cookies allow us to tailor our
website to better match your interests and preferences and optionally
provide automatic member login. With most Internet Browsers, you can
erase Cookies from your computer hard drive, block all Cookies, or
receive a warning before a Cookie is stored. Please refer to your
Browser instructions or help screen to learn more about these functions.
The personal information that we hold is generally kept
confidential. However, in servicing our customers, we may be required
to disclose personal information to certain third parties which may
include:
- customer service personnel for on site servicing or repair
- our customers (where information has been provided to us by someone other than our customers)
We do not disclose personal information for the purpose of third party direct marketing
We only disclose personal information to third parties where we are
expressly instructed to do so by our customers in relation to their
dealings with us or as may be required by law
We make every effort to ensure personal information is kept secure
and take reasonable steps to protect it from misuse, loss, unauthorised
access, modification or disclosure. We also take reasonable steps to
destroy or permanently de-identify personal information if it is not
longer required.
We make every effort to ensure that the personal information we
collect, use or disclose is accurate, complete and up-to-date. We will,
on request, provide you with details of the personal information we
have collected about you. To obtain details of this information, or if
you wish us to update your personal information, please contact us by
e-mail at privacy@zodiac.com.au or by telephone on +61 2 9688 0100 (Att: Customer Service Supervisor)
Please contact us by e-mail at privacy@zodiac.com.au or by telephone on +61 2 9688 0100 should you wish to discuss any aspect of this policy.
